وصف الوظيفة

تاريخ الإعلان عنها: 2010-07-10 الرقم المرجعي JB1535867

Business Process Management Support Officer

•Collect and analyze complex data in order to identify problems and/or customer requirements
•Build relationships with a set of internal and external contacts in order to understand and meet their needs
•Analyse data using standard analytical and statistical techniques and procedures in order to observe trends and draw conclusions
•Make recommendations for actions and or improvements based on the results of data analysis, in order to improve business performance
•Plan own work in order to ensure that all projects are delivered to time, cost and quality
Draft business processes and procedures, based on the results of analysis, which are practical and can be implemented
•Execution and enforcing of the processes activities such as administration of workshops and documenting processes inputs.
•The updates of reports and processes database are also essential roles of the job holder
•Develop the process documents based on gathered information
•Populate process management approved documents and update the Process Management Master Plan
•Update process management development and improvement plan and generate Progress Reports for dept.’s management
•Participate in Process Implementation Verification Exercise
•Develops templates, forms and reports used in processes information collection

المهارات

•Strong analytical skills
•Excellent communication skills both in Arabic and English
•Ability to meet deadlines while maintaining the professional standard
•Good presentation preparation & delivering skills

المستوى التعليمي

• University degree in Engineering, Telecom, Quality Management or Business Process Management