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- Coordinate with BU to collect all requirements related to the system capabilities, process enhancement and process re-engineering
- Detail and specify the BU internal support system capabilities to be developed by IT/ Network / 3rd parties towards enhancing TTM, collection cycle, sales process, operational efficiency and customer satisfaction
- Interact with Mobily business users to evaluate their requirements, suggest solutions and finalize details.
- Create high quality RSD (Requirement Specification Document) illustrating all system capabilities needed.
- Provide support in evaluating the requirement to develop new capabilities vs. reusing existing capabilities to maximize cross-utilization for each product requested.
- Coordinate with enabling layer to develop capabilities roadmap.
- Assist and enable business departments/units to define and execute their strategic plans by clearly and simply articulating the capabilities of various internal business support solutions proposed by either internal IT department or by market vendors.
Perform any other activities assigned by direct line manager