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Customer Care Reporting Specialist Officer

Jeddah , Saudi Arabia Posted 2019/01/21 09:56:27 Expires 2019-03-12 Ref: JB1100000993

Functional responsibilities

  1. Collecting raw data from various systems and use it in analysis that support decision making process
  2. Prepare the daily, weekly and monthly management reports on KPIs
  3. Develop the MIS reports and conduct needed analysis for all operational figures.
  4. Conduct performance analysis and identify the causes for deviation in targeted KPIs
  5. Prepare special reports related to the performance reporting as requested by management team.
  6. Prepare monthly review of Customer Care KPIs
  7. Prepare call volume analysis to support headcount forecasting.
  8. Perform other responsibilities as required by higher levels of supervision.

Job Details

Job Location Jeddah , Saudi Arabia
Job Role Other
Employment Status Full time
Employment Type Employee
Number of Vacancies 1

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 3
Degree Diploma

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