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Jeddah , Saudi Arabia Posted 2019/01/21 09:56:27 Expires 2019-03-12 Ref: JB1100000993
- Collecting raw data from various systems and use it in analysis that support decision making process
- Prepare the daily, weekly and monthly management reports on KPIs
- Develop the MIS reports and conduct needed analysis for all operational figures.
- Conduct performance analysis and identify the causes for deviation in targeted KPIs
- Prepare special reports related to the performance reporting as requested by management team.
- Prepare monthly review of Customer Care KPIs
- Prepare call volume analysis to support headcount forecasting.
- Perform other responsibilities as required by higher levels of supervision.