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Monitor and periodically review the internal processes (Cross functional), procedures, within and across Technology units to assure it’s adherence to the standard processes set forth by the corporate processes.
Lead the implementation of telecom industry quality standards and quality management system, like TL9000, in co-ordination with the concerned stakeholders across Technology sector in liaison with Etisalat Group OpCos governance departments
Develop Technology annual training plan in co-ordination with Network and Technology operations which includes contractual training with vendors and specialized departmental training, and develop criteria for training eligibility
Act as the single point of contact with HR training department to ensure the development and proper staff nomination for HR cross functional training courses
Act as the single point of contact with different HR units to resolve HR related issues, like but not limited to, mapping, car allowance, and to develop plans to improve results of employee engagement surveys
Develop initiatives to improve staff satisfaction across all Technology units and gain trust in Technology sector top management, like but not limited to reward and innovation programs, speak up, gatherings and other similar initiatives
Ensure continuous alignment and engagement with Mobily business units by conducting and arranging meetings and workshops to maintain trust among Technology and Business units and improve consistency and alignment between Technology and business objectives
Remain current on telecom industry standards, and technological advances
Perform other duties as required by higher levels of supervision
- Advanced knowledge in quality management systems, specifically TL9000
- Advanced knowledge in process development frameworks like TMFORUM eTOM framework
- Advanced knowledge in governance frameworks like COBIT 5
Computer Science, Information Systems, or Engineering