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Quality & Processes Specialist Professional

Riyadh, Saudi Arabia Posted 2019/09/09 10:32:00 Expires 2019-10-24 Ref: JB1100002251

Functional responsibilities

Monitor and periodically review the internal processes (Cross functional), procedures, within and across Technology units to assure it’s adherence to the standard processes set forth by the corporate processes.

Lead the implementation of telecom industry quality standards and quality management system, like TL9000, in co-ordination with the concerned stakeholders  across Technology sector in liaison  with Etisalat Group OpCos governance departments

Develop Technology annual training plan in co-ordination with Network and Technology operations which includes contractual training with vendors and specialized departmental training, and develop criteria for training eligibility

Act as the single point of contact with HR training department to ensure the development and proper staff nomination for HR cross functional training courses

Act as the single point of contact with different HR units to resolve HR related issues, like but not limited to, mapping, car allowance, and to develop plans to improve results of employee engagement surveys

Develop initiatives to improve staff satisfaction across all Technology units and gain trust in Technology sector top management, like but not limited to reward and innovation programs, speak up, gatherings and other similar initiatives

Ensure continuous alignment and engagement with Mobily business units by conducting and arranging meetings and workshops to maintain trust among Technology and Business units and improve consistency and alignment between Technology and business objectives

Remain current on telecom industry standards, and technological advances

Perform other duties as required by higher levels of supervision



  • Advanced knowledge in quality management systems, specifically TL9000
  • Advanced knowledge in process development frameworks like TMFORUM eTOM framework
  • Advanced knowledge in governance frameworks like COBIT 5


Computer Science, Information Systems, or Engineering

Job Details

Job Location Riyadh, Saudi Arabia
Job Role Other
Employment Type Employee
Number of Vacancies 1

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 5
Nationality Saudi Arabia
Degree Bachelor's degree

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